Position Title: Customer service Manager
Background / Qualifications
- Current license as a Registered Practical Nurse with the College of Nurses of Ontario or, at least 3 years experience as a Personal Support Worker with related experience in private home care services
- Minimum of at least six months nursing experience
OR
- Successful completion of Social studies course / program
- Related current experience in private home care services
AND
- Fluent in the English language – both oral & written
- Bilingualism in any other language is a strong asset
- Current Canadian citizenship / Landed Immigrant status or current holder of a valid work permit
- Demonstrated conflict resolution skills
- Current Ontario driving license
- Current CPR & First-aid Certificate
Key responsibilities
- Planning, Coordinating and Conducting employee interviews and following up on hiring of employees
- Meeting with clients to finalize contract agreements
- Assigning appropriate employees to clients
- Conducting site visits as necessary
- Responding to client’s concerns & complaints
- Providing assistance to employees in the delivery of services
- Planning and providing employees’ orientation and related continuing education
- Authorizing employees’ worked hours for payroll
- Evaluating employees’ performance
- Developing and managing Marketing strategies
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