Join the Malika Home Care Team

Become a Malika employee and enjoy a global corporate culture that values initiative, drive, high values and integrity. Malika is an local company with employees in the Ottawa region. Join our energetic team of skilled professionals and be part of the excitement and future success of Malika Home Care Service.

The diversity of our company creates the opportunity for employees to not only share their ideas, talent and values, but their cultures as well. Being part of the Malika Home Care team means experiencing the world, continually growing and stretching your capabilities. Malika Home Care strives to create a positive working environment for all our employees. We offer competitive overall Total Rewards Packages and plenty of opportunities for development and growth. If you want a career that is challenging, energizing, and rewarding, we hope you’ll consider joining us.

Position Title: Customer service Manager                                            

Background / Qualifications

  • Current license as a Registered Practical Nurse with the College of Nurses of Ontario or, at least 3 years experience as a Personal Support Worker with related experience in private home care services
  • Minimum of at least six months nursing experience

                                 OR

  • Successful completion of Social studies course / program
  • Related current experience in private home care services

                               AND

  • Fluent in the English language – both oral & written
  • Bilingualism in any other language is a strong asset
  • Current Canadian citizenship / Landed Immigrant status or current holder of a valid work permit
  • Demonstrated conflict resolution skills
  • Current Ontario driving license
  • Current CPR & First-aid Certificate

Key responsibilities

  • Planning, Coordinating and Conducting employee interviews and following up on hiring of employees
  • Meeting with clients to finalize contract agreements
  • Assigning appropriate employees to clients
  • Conducting site visits as necessary
  • Responding to client’s concerns & complaints
  • Providing assistance to employees in the delivery of services
  • Planning and providing employees’ orientation and related continuing education
  • Authorizing employees’ worked hours for payroll
  • Evaluating employees’ performance
  • Developing and managing Marketing strategies

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